KGANYA INVESTMENT HOLDINGS (PTY) LTD, Registration No. 1999/007637/07, comprises the following wholly-owned subsidiaries, hereinafter collectively referred to as Kganya:
The Promotion of Access to Information Act, No 2 of 2000 was enacted to give effect to the constitutional right of access to any information held by any private or public body that is required for the exercise or protection of any rights. Certain requirements, however, have to be met for access to any information being granted.
Kganya Investment Holdings (Pty) Ltd has prepared a group manual to assist persons in exercising their right of access to information in terms of the Promotion of Access to Information Act.
KGANYA INSURANCE ADMINISTRATORS (PTY) LTD (RF)
Kganya Insurance Administrators (Pty) Ltd (RF) (KIA) is an authorised financial services provider in terms of the Financial Advisory and Intermediary Services Act 2002. It is committed to treating all of its customers fairly. The Directors and Senior Management of KIA are dedicated to ensuring that the principle of Treating Customers Fairly (TCF) is applied in all areas of our day to day business activities. By adhering to the principle of TCF, the aim is to constantly add value to the services rendered to ZCC members. TCF values, which are set and communicated by Senior Management, are supported and adhered to by all employees.
For a copy of its complaints procedure, please contact the Kganya Call Centre at 0800 000 538 or the KIA Office at Tel: (011) 807 4440, Fax: (011) 803 9555. Complaints can also be e-mailed to email@example.com.
In the event that you are not satisfied with how your complaint was addressed, please contact the FAIS Ombud at :
Office of the Ombud for Financial Services Providers
Financial Services Board
PO Box 74571
Lynwood Ridge 0040
Tel: (012) 470 9080
Fax: (012) 348 3447
KIA has adopted a Conflict of Interest Management Policy, a copy of which is available during office hours.
Information contained on this website is updated on a regular basis. Due to the nature of the information posted, it could become outdated. Users are therefore cautioned to independently verify the correctness of information contained on the website that may have become outdated. Kganya accepts no liability of any sort resulting from reliance being placed upon outdated information contained on the website by any user or other person.
Whilst every effort is made to represent accurate financial and technical information on an ongoing basis, inadvertent errors and typographical inaccuracies may occur. Information, laws, rules and regulations may also change from time to time. Information contained on the website is therefore made available without any express or implied representation or warranty whatsoever, and Kganya disclaims liability for any expenses incurred, or any damage, claims or costs sustained by users arising from the reliance being placed on the use of links, services or any information or representations contained on the website.
Information displayed on the website is subject to the copyright of Kganya Brands (Pty) Ltd. All trademarks, logos and designs, whether registered or not, used on this website are those of Kganya and are protected by intellectual property laws.
The copyright of all material, trademarks, logos and design information vesting in Kganya Brands (Pty) Ltd, published on this website, shall continue to vest in Kganya Brands (Pty) Ltd. Without derogating from the aforementioned, Kganya authorises users to print a copy of the information contained on the website for personal use only, however, users may not reproduce or distribute the text or graphics to others or substantially copy the information onto their own server or link to this website without the prior written permission of Kganya.
Except as otherwise stated in the website terms and conditions, no party has any right to use any copyright material, trademarks, logos or design information without the written permission of Kganya.
PRIVACY AND SECURITY STATEMENT
Kganya is dedicated to the fundamental values of honesty, integrity and confidentiality in all of its relationships. Maintaining its members’ trust is a very important part of its values and it will safeguard any personal information acquired in connection with your use of this website (“Site”), by upholding the privacy principles and procedures set out below.
By using the Site, you are accepting the terms of this Privacy & Security Statement and you consent to the collection, processing, further processing and storage of your personal information as contemplated in this Privacy & Security Statement.
THE USE AND COLLECTION OF PRIVATE INFORMATION
The personal information that Kganya collects about you comes primarily from the information and materials you provide and your communications in connection with your use of this Site. Kganya may also collect information about your transactions and experiences as you utilize this Site.
Kganya is committed to keeping your information secure and confidential. Personal information is used as is appropriate in the normal course of business to provide the products and services you have requested, for the purpose/s for which we tell you that such information has been collected and for other legitimate purposes permitted by applicable law.
Kganya will retain certain personal information collected in the above manner only for as long as necessary given the purpose for which it was collected.
Kganya does not sell, rent or trade your personal information with anyone. Kganya will, however, disclose information when required to do so: (1) by a court order, (2) by any regulatory authority (like the Financial Services Control Authority, The Prudential Authority or the Financial Intelligence Centre) and the regulators they appoint for the various financial sectors (3) in order to comply with Kganya’s legal and regulatory obligations in terms of any legislation or regulation applicable to Kganya and its business dealings (including fraud prevention and anti-money laundering), (4) in order to exercise, protect and defend Kganya’s rights and property (including Kganya’s intellectual property), and (5) in the public interest.
You further acknowledge that we may disclose your personal information within Kganya and you expressly consent to this.
Kganya is committed to being at the forefront of information security to protect the privacy and confidentiality of your personal information. It will take every reasonable step to protect your personal information, including the use of encryption technology. However, it is not able to guarantee the security of any information you transmit to it electronically and you do so at your own risk.
Kganya implements strict security standards and procedures in order to help prevent unauthorised access to your personal information. Only authorised Kganya employees will have access to your information, and all of its employees, service providers and marketing partners are held to stringent standards of privacy and security and are bound by confidentiality agreements.