Thari ya Baruti Terms & Conditions

9 9.3.4 Lekgotla la Moruti Good Health Assessment Benefits 9.3.4.1 Service Description o The Trust may from time to time procure the Lekgotla la Moruti Good Health Assessment Benefits from a service provider appointed by the Trust. o The Lekgotla la Moruti Good Health Assessment Benefits will entitle you as a Member to have a blood tests performed and assessed by the service provider appointed by the Trust to check for HIV, high blood pressure, diabetes, cholesterol or prostate cancer. o In the event that you as a Member require the Lekgotla la Moruti Good Health Assessment Benefits, the Trust shall pay the costs thereof to the service provider appointed by the Trust. o The Lekgotla la Moruti Good Health Assessment Benefits are provided to you free of charge as a Church Official who is a Member. o You Member may only claim for a Lekgotla la Moruti Good Health Assessment Benefit once every calendar year. o The Lekgotla la Moruti Good Health Assessment Benefits are procured by the Trust from the service provider appointed by the Trust. The contractual relationship for the good health assessment benefits will be between you and such service provider. The Trust’s liability for the Lekgotla la Moruti Good Health Assessment Benefits shall be limited to paying the relevant amounts to the service provider for conducting the good health assessments. 9.3.4.2 Service requests o If you require the Lekgotla la Moruti Good Health Assessment Benefits, you must submit the claim for such benefits at the relevant service provider appointed by the Trust. The details of such service providers will be made available by the Trust to Pay Points from time to time. The results of the blood test in terms of the Lekgotla la Moruti Good Health Assessment Benefit will be provided to you directly by the service provider appointed by the Trust. IMPORTANT CONTACT DETAILS For information about your Membership to the Trust, contact the Trust, through its administrator KIA as follows: KIA / the Trust Per telephone: 0800 000 538 Per email: help@kganya.co.za Website: https://mykganya.com KIA service centres, the details of which can be found at Annexe F or at https://mykganya.com For information about your Thari ya Baruti Pukwana ya Kganya Contract, contact the Insurer or its administrator KIA as follows: Insurer Per telephone: 0860 222 556 Per email: gbcentre@sanlamsky.co.za Website: www.sanlam.co.za The Insurer’s service centres, the details of which can be found at Annexe G or at www.sanlam.co.za . KIA Per telephone: 0800 000 538 Per email: help@kganya.co.za Website: https://mykganya.com KIA service centres, the details of which can be found at Annexe F or at https://mykganya.com 10. COMPLAINTS 10.1 If you have a complaint in respect of your Membership, the Membership Contributions paid and/or the Enhanced Benefits provided and/or procured pursuant to Membership to the Trust, such Complaints must be lodged with KIA (acting for and on behalf of the Trust) in the following manner: • by email: complaints@kganya.co.za; or • by phone: 0800 000 538; or • in person: via any of the KIA service centres which details can be found in Annexe F or on the website of KIA at https://mykganya.com . 10.2 Any complaints in respect of the Thari ya Baruti Pukwana ya Kganya Contract must be directed to the Insurer, or to KIA on behalf of the Insurer, as follows: • by email: gbcomplaints@sanlamsky.co.za ; or • by phone: (011) 359 3014; or • in person: via any of the KIA service centres or any of the Insurer’s service centres, which details can be found in Annexe G or on the website of KIA at https://mykganya.com or the website of the Insurer at www.sanlam.co.za . 11. IMPORTANT PROVISIONS IN TERMS OF THE CONSUMER PROTECTION ACT 11.1 By accepting the terms and conditions of Membership, you acknowledge that you understand, in respect of liabilities, legal responsibilities, assumption of risks and indemnities: 11.1.1 the Master Regulations and the Enhanced Benefits Regulations contain certain provisions that limit or exclude obligations, liabilities and legal responsibilities that the Trust and other persons may otherwise have had towards you as a Member; 11.1.2 the Master Regulations and Enhanced Benefits Regulations contain certain provisions that impose an obligation on you as a Member to take on risk, legal responsibility and liability; and 11.1.3 by concluding a Membership, you agree to hold the trustees of the Trust harmless against claims, loss, damages, and harm that may be suffered by the Trust and other persons or entities to the extent set out in the Trust Deed. 11.2 If any part of the terms and conditions contained in the Membership Book is regulated by or subject to the Consumer Protection Act, 68 of 2008 (“ CPA ”), and if such terms and conditions do not comply with the CPA, it should be noted that it is not intended that any part of these terms and conditions contravene any provision of the CPA. Therefore, all provisions of these terms and conditions must be treated as being qualified, to the extent necessary, to ensure that the provisions of the CPA are complied with. 11.3 No provision of the terms and conditions contained in the Membership Book: