Pukwana ya Kganya Terms & Conditions

8 9.3.3 Funerary Management Benefits 9.3.3.1 Service Description o The Trust has negotiated a funerary management benefit with a Service Provider as agreed with the Trust in the event of the death of - • a Member in Good Standing; and • a Dependent Child who predeceases a Member in Good Standing, a “ Qualifying Person ”. o A “ Dependent Child ” has the meaning as set out in the Basic Benefits Regulations. o The Funerary Management entitles i) a Member in Good Standing in respect of a Dependent Child who predeceases a Member in Good Standing; or any other person in respect of the Member in Good Standing, hereinafter a “ Service Receiver ” to various services in respect of the deceased Qualifying Person, which includes, amongst others: • the transfer of the deceased Qualifying Person to a funeral home (selected by the Service Receiver) closest to the place of burial, provided that the distance between the collection of the mortal remains and the nominated funeral home is in excess of 100km; and • assistance in arranging the funeral, obtaining death certificate and storage of mortal remains. 9.3.3.2 Qualifying for Funerary Management Benefits o To qualify for Funerary Management Benefits, you must be in Good Standing by having paid a Membership Contribution: • in the Month preceding the Month in which the death of the Qualifying Person occurred; or • in the Month in which the death of the Qualifying Person occurred provided the Membership Contribution was paid prior to the date of death. 9.3.3.3 Funerary Management Exclusions and Limitations o Only a Service Receiver may claim the funerary management benefits in respect of a Qualifying Person. o Funerary Management Benefits will not be provided in respect of: • miscarriages; • abortions; • stillbirths; and • a Dependent Child who survives the Member in Good Standing. 9.3.3.4 Service Requests o A Service Receiver must contact the KIA call facility on 0800 000 538 where an operator will determine whether such person qualifies for Funerary Management Benefits. o The operator will assist a person further. IMPORTANT CONTACT DETAILS For information about your Membership to the Trust, contact the Trust, through its administrator KIA as follows: KIA / the Trust Per telephone: 0800 000 538 Per email: help@kganya.co.za Website: https://mykganya.com KIA service centres, the details of which can be found at Annexe F or at https://mykganya.com For information about your Pukwana ya Kganya Contract, contact the Insurer or its administrator KIA as follows: Insurer Per telephone: 0860 222 556 Per email: gbcentre@sanlamsky.co.za Website: www.sanlam.co.za The Insurer’s service centres, the details of which can be found at Annexe G or at www.sanlam.co.za . KIA Per telephone: 0800 000 538 Per email: help@kganya.co.za Website: https://mykganya.com KIA service centres, the details of which can be found at Annexe F or at https://mykganya.com 10. COMPLAINTS 10.1 If you have a complaint in respect of your Membership, the Membership Contributions paid and/or the Basic Benefits provided and/or procured pursuant to Membership to the Trust, such Complaints shall be lodged with KIA (acting for and on behalf of the Trust) in the following manner: • by email: complaints@kganya.co.za; or • by phone: 0800 000 538; or • in person: via any of the KIA service centres which details can be found in Annexe F or on the website of KIA at https://mykganya.com . 10.2 Any complaints in respect of the Pukwana ya Kganya Contract must be directed to the Insurer, or to KIA on behalf of the Insurer, as follows: • by email: gbcomplaints@sanlamsky.co.za ; or • by phone: (011) 359 3014; or • in person: via any of the KIA service centres or any of the Insurer’s service centres, which details can be found in Annexe G or on the website of KIA at https:// mykganya.com or the website of the Insurer at www.sanlam.co.za .