FAIS & POPIA Disclosure

2 CATEGORY I Long-Term Insurance : Category A and B1 Short-Term Insurance : Personal Lines CATEGORY IV Assistance business FSP 10. In respect of Pukwana ya Kganya in South Africa only, KIA receives income from SDM (93%) and KBFT (7%) in the stated proportions. 11. KIA does not own any shares in SDM. 12. KIA holds Professional Indemnity cover and a Fidelity Guarantee of R1 000 000, respectively. 13. KIA has its business address at 328 Rivonia Boulevard, Rivonia, Johannesburg, 2128. Its contact details are as follows: Tel: (011) 807 4440 and Fax: (011) 803 9555. 14. KIA is committed to complying with the FAIS Act since the purpose of this Act is to protect you, the client. 15. Please note that in respect of the Funerary Management Benefits, Leeto La Moria and Roadside Assistance Benefits; these services are not regulated in terms of the FAIS Act therefore you, as the client, are not afforded the same protections in respect of these additional services that may apply in respect of the provision of financial products or services in terms of the FAIS Act. 16. KIA and SDM will endeavour to finalise your claim in the shortest time possible following your submission of all required claims documentation. In the normal course of business and following receipt of all required claim information by the KIAClaims Desk, you may expect to receive notification of the claim outcome within a period of two hours. 17. KIA has a Complaints Management Framework and a Conflict-of-Interest Management Policy which you can obtain by emailing a request to complaints@kganya.co.za. You can also visit its office and obtain a copy if you so wish. If you have any queries, please do not hesitate to call, send a fax or e-mail. 18. KIA has an internal Compliance Officer. The details are: The Compliance Officer Kganya Insurance Administrators (Pty) Ltd (RF) PO Box 394, Rivonia, 2128 Tel: (011) 807 4440 E-mail address: compliance@kganya.co.za 19. If you have any complaints or compliments about the conduct of the above Service Centre Manager or Client Care Representative, please contact Jim Modiba at telephone number 011 807 4440 or send a fax to (087) 233 0001 or e-mail complaints@kganya.co.za.