Continuous Amendments to PYK Membership Terms and Conditions

25 Insurer Per telephone: 086 123 543 3 14 Per email: gbcentre@sanlamsky.co.za Website: www.sanlam.co.za The Insurer's service centres, the details of which can be found at Annexe G or a t www.sanlam.co.za. KIA Per telephone: 0800 000 538 Per email: help@kganya.co.za Website: https://mykganya.com KIA service centres, the details of which can be found at Annexe F or at https://mykganya.com 10. COMPLAINTS 10.1 If you have a complaint in respect of your Membership, the Membership Contributions paid and/or the Basic Benefits provided and/or procured pursuant to Membership to the Trust, such Complaints shall be lodged with KIA (acting for and on behalf of the Trust) in the following manner: • by email: complaints@kganya.co.za ; or • by phone: 0800 000 538; or • in person: via any of the KIA service centres which details can be found in Annexe F or on the website of KIA at https://mykganya.com. 10.2 Any complaints in respect of the Pukwana ya Kganya Contract must be directed to the Insurer, or to KIA on behalf of the Insurer, as follows: • by email : gbcomplaints@sanlamsky.co.za; or • by phone: 0861 235 433; or 14 Amended with effect from 1 April 2023.